"I Do Crew" Hoodie

You are always welcome to return, or exchange in any J'Adore Events store in the US. You have 30 days to decide if an item is right for you. We offer exchanges and refunds on garments, swimwear (with hygienic seal) and beauty products with a receipt within 30 days of purchase. We will issue a refund to the original form of payment. Please allow up to 14 days for your transaction to process.

Just bring the e-receipt attached to your shipping confirmation e-mail or the packing slip along with the item(s) you wish to return/exchange to the store. 

For more information about refunds in-store, please refer to the 'Refunds' section.

Please note that incorrect orders, such as missing or incorrect items, cannot be returned in our stores and must be returned by mail. Undergarments are final sale for hygienic reasons and we cannot offer refunds on swimwear if the hygienic seal is not in place or has been broken.

 Fill out the Return Form that was included in your parcel, using the code that best explains your reason for returning.

2. Tear off the return slip and place this, together with the items you wish to return in a suitable bag or box, e.g. the one you received your parcel in.

3. Attach the self-adhesive return label, which will be included with your order, and take the parcel to any USPS Mailbox or Post Office of your choice.

Please note, that you cannot exchange items online. If you prefer items in another color, or size, just return the items you don’t like and place a new order on hm.com. 

If you have lost the Return Form included in the parcel, you can print a new one here.

Each parcel contains a pre-printed return address label.

If you do not wish to use this label, we recommend that you send your return with a traceable carrier such as USPS, UPS or FedEx, using the adress listed below.
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. 
J'Adore Events is not responsible for packages sent with a return label not provided by J'Adore Events. J'Adore Events does not accept C.O.D. deliveries.

The address to our warehouse is:
6 Mill Street, Mount Holly, NJ 08060

You have 30 days to decide if an item is right for you. J'Adore Events will refund or exchange an item, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Cosmetics labeled as HAZMAT and undergarments are final sale for hygienic reasons. We cannot offer refunds on swimwear if the hygienic seal is not in place or has been broken.

Returned by mail
We will refund the value of your returned items to the original form of payment used for the purchase.

You will receive a Return Note by email when we have processed your return and refund. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
 

Gift Card
If you want to return items that were paid for using J'Adore Events, then you will be issued an e-gift card with an updated balance, even if you paid with a physical gift card. You will receive your new J'Adore Events e-gift card via email within 24 hours of your processed return.

If you used an J'Adore Events Card and another payment method, we will first issue you a new e-gift card for the amount spent using the J'Adore Events Gift Card. The remaining balance will be refunded to the second payment method used for purchase.

For example: you placed an order totaling $100, and you paid $25 by gift card and $75 with a credit card. You decide to return $50 worth of items. We will refund $25 to a new e-gift card, and $25 to your credit card.


Return in-store
We will issue a refund to the original form of payment.

If you used an J'Adore Events Gift Card together with another payment method, an J'Adore Events e-Merchandise Card will be issued before refund to other payment methods. 

Please note that the shipping fee will not be refunded.   

Free Shipping Over $80 We’ll automatically apply the free shipping at the checkout. For orders below $40, the $3.99 shipping and handling cost will be applied. Shipping Within 5-7 Business Days Your order will be delivered within 5 to 7 business days following the order confirmation. Additional business days may be required for delivery during peak selling periods. Shipping Availability Delivery is available in the US only. We also ship to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, however, additional time required for delivery. Orders may be subject to delivery restrictions based on the item type, weight and size. P.O. box delivery is available.

Standard Shipping Within 3-5 Business Days

Your order will be delivered within 3 to 5 business days following the order confirmation. 

Additional business days may be required for delivery during peak selling periods.

Shipping Availability
Delivery is available in the US only. We also ship to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, however, additional time required for delivery. Orders may be subject to delivery restrictions based on the item type, weight and size. P.O. box delivery is available.

Shipping within 1 business day for orders placed before 4 pm EST

Orders placed by 4 pm EST Monday to Friday will arrive the next business day (Monday to Friday).  Orders placed after 4 pm EST on Friday or anytime on Saturday and Sunday will be delivered on Tuesday at the latest.

Next Day Shipping may not be available during peak selling periods. Delivery is not available for P.O. boxes, Alaska, Hawaii, US Territories, and APO/FPO/DPO addresses.

Express Shipping - $14.99

Your order will be shipped within 2 to 3 business days following the order confirmation.

Additional business days may be required for delivery during peak selling periods.

Shipping Availability
Delivery is available in the US only. We also ship to US Territories, Alaska, Hawaii and APO/FPO/DPO, however, additional time required for delivery. Orders may be subject to delivery restrictions based on the item type, weight and size. P.O. box delivery is available.  

We offer Ship to Store in select stores in the Pennsylvania area, just choose Ship to Store at checkout as your shipping option. You will receive confirmation by text message and email when your parcel is ready for pick-up. Your parcel will arrive to the selected store within 3-5 business days, Monday-Friday. You have 7 days to collect your parcel from the date it arrives to the J'Adore Events store, just remember to bring your pickup code as we are not able to hand over your parcel without it. You can search for the closest location at checkout by typing in your zip code or city. 

Ship to Store available in select stores only:
 

SHIPPING OVER $80	$3.99 below $40	5-7 business days
STANDARD SHIPPING	$5.99	3-5 business days 2-3 business days (5 boroughs of NYC)
EXPRESS SHIPPING We’re unable to offer this service at the moment due to some maintenance work.	$14.99	2-3 business days
NEXT DAY SHIPPING	$24.99	1-2 business days
SHIP TO STORE	FREE OF CHARGE	3-5 business days